Delete your Lanturne account
You can delete your Lanturne account, and everything we hold about the person you look after, whenever you choose, and we will not make it hard. This page explains how, and exactly what happens to the data. Lanturne is published by Technium Foundry LLC.
How to delete your account
In the app. Open Lanturne, go to Settings, scroll to Your account and tap Delete account. The app asks you to confirm with Delete everything, and the account is deleted straight away.
Through the form. If you no longer have the app, use the contact form and give the email address you use to sign in to Lanturne, with the word DELETE in your message.
Giving your sign-in address is how we know the request really comes from you. If you cannot use that address, tell us, and we will find another way to confirm it is you. We will not turn you away.
We carry out an emailed request within 30 days, and there is no charge. We will write to let you know once it is done.
What is deleted
| Your account | Your email address, your sign-in details, and the record that you were a customer |
| The profile of the person you look after | Their name, time zone, check-in time and settings |
| Every event | All check-ins, HELP presses, falls, pulse readings, watch battery and connection history |
| All locations | Positions recorded with a HELP press, a fall or a check-in, and the watch’s last known position |
| Alerts and their delivery history | Every alert raised and every notification sent |
| Your emergency contact | The email address of the person you named |
| Device registrations | The paired watch and the notification tokens for your phone |
| Support messages | Anything you have written to us through the app |
Once the account is deleted, the watch stops working with Lanturne. It would need to be paired again with a new account.
What is kept, and for how long
Backups. Deleted data can stay in our routine backups until they are overwritten on their normal cycle, within 35 days. It is never restored to the live service and never used for anything.
Service logs. Our records of what the service did, such as a sign-in or an alert being sent, are separated from your account rather than deleted. Diagnostic logs are deleted after 90 days. Neither contains a position.
Messages from our website. A message sent through the contact form on this website is not linked to any account, so deleting your account cannot reach it. We delete answered messages after 12 months, and we will delete yours sooner if you ask.
Payment records. Lanturne subscriptions are bought through Google Play, and we never see or keep your card details. Google keeps its own transaction records under its own policies. Deleting your Lanturne account does not delete those records, and it does not cancel your subscription.
Cancel your subscription as well
Deleting your account does not stop the billing, because Google Play takes the payment, not us. To cancel, go to play.google.com/store/account/subscriptions or open the Subscriptions section of the Play Store app. We suggest cancelling before you delete your account, because it is harder to find the subscription once the app is gone.
Deleting only some of your data
We do not offer partial deletion at the moment. A deletion request removes the account and everything in it. If there is one particular thing you want removed, email us, and we will tell you honestly whether we can remove it on its own.
If someone else set Lanturne up for you
If you wear the watch and somebody else holds the account, you can ask us to stop at any time. Use the contact form and we will act on it. You do not need the account holder’s permission to ask.